Hello! We Care...

So our helpful Care Team have put together handy information that should help answer most of your questions. If you can’t find what you’re looking for, don’t be shy - get in touch today below!


Redemption Codes

Size Chart

Care Centre

The Pastel Promise


Most Asked Questions

My order hasn’t arrived, what should I do?

I'm an international customer, will you still deliver to me?

What is your returns policy for overseas customers?

How do I know what size to order?

When will my redemption code expire?

Still can't find what you're after?

We pride ourselves on listening to our customer's thoughts, ideas and feedback - it’s even part of our Pastel Promise. Therefore we’d love to hear from you at hello@pastelsixteen.com or you can choose one of the ways below. We promise to get back to you within 48 hours or sooner.

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