For information on our delivery charges please visit our Care Page
1. Introduction
1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.
1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
2. Geographical limitations
2.1 We offer worldwide delivery.
2.2 Occasionally, we may be unable to deliver to a particular country or territory. In those circumstances, we will notify you and refund to you all amounts you have paid to us in respect of your order.
3. Delivery methods and periods
3.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, then standard UK delivery will apply; the typical period for delivery of products by this method is by the end of the next following working day (or the day after that if we received your order after 15:30); and
(b) if your delivery address is not on the United Kingdom mainland, then standard international delivery will apply; the typical period for delivery of products by this method will depend upon your location, but in any case we will use reasonable endeavours to dispatch the products before the end of the working day upon which the order was received (or the day after that if we received your order after 15:30).
3.2 The delivery periods set out in this Section 3 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
3.3 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery.
4. Delivery charges
4.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
4.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
5. Receipt and signature
5.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
5.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
6. Additional deliveries
6.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
7. Collection
7.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider may leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
8. Delivery problems
8.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
8.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
8.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.